How much does shipping cost?
Standard shipping is free on all orders.
For $7.00 per order, you can upgrade to express shipping.
Do you make 5:4mm steamers/spring suits/long-sleeved short leg suits/hoods and booties?
We might soon! We are still growing our product range every year so follow us on Facebook or Instagram (links at bottom of the page) and you will know what's coming. We love hearing from our surfers so please send us your feedback about which products you'd love to see from ARZEN next.
Where can I find information on your sizes?
You can message us direct (see the link at the bottom of every page) with your height and weight and we will recommend our best size for you. You can find our size chart here. Our wetsuit sizes are industry standard so your previous wetsuit size should be comparable to ARZEN sizing. It's fast and easy to exchange if the size is not quite right. For more information see our shipping & returns page.
What if the size I ordered doesn’t fit?
We understand how important it is for a wetsuit to fit properly for warmth and function. If the suit is not the right size, send it back to us and we will send you out another size. For more information see shipping & returns.
How should I care for my wetsuit?
Taking care of your ARZEN wetsuit is essential to ensure its longest possible life.
Do not put your wetsuit in the washing machine or wash in hot water as this can damage the neoprene. And don't even think about putting it in the dryer!
Follow these care instructions, as per the care label:
• Rinse in fresh water after each use.
• Lukewarm handwash only using gentle detergent.
• Drip dry in shade.
• Do not iron.
• Do not tumble dry.
• Do not dry clean.
Although it might seem normal to dry your wetsuit in the sun, we strongly recommend you dry it in shade instead. After washing, dry it inside out and store it on a coat hanger when not in use.
What forms of payment do you accept?
In our online store, we accept payment by credit card (VISA, Mastercard, American Express); streamlined checkout methods (PayPal account, Apple Pay and Google Pay); and also by buy-now pay-later option Afterpay. You can choose the streamlined checkout methods by choosing the relevant button on the cart page. For credit card and Afterpay options, click "CHECK OUT" on the cart page, and you will be able to choose your payment method at the end of the checkout process.
We use Stripe to process all credit card payments. Stripe, PayPal, Apple Pay and Google Pay are among the most recognised and trusted payment gateways in the world, and provide the most secure method of payment for you, because they use the highest available level of security and encryption to protect your payment data, and because ARZEN does not see or store any of your financial details. Visit Stripe, PayPal, Apple or Google for more information.
Our site is PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
For orders by phone or email, contact us.
What is Afterpay?
Afterpay allows approved customers to pay for their purchase over 4 equal instalments due every 2 weeks. Afterpay automatically processes payments on the scheduled dates from your debit/credit card. Visit Afterpay for more info.
Other payment methods?
To order by direct deposit, money order or credit card payment by phone, please contact us. For your own security, please do not send any payment details by email.
We don’t accept barter or contra swap arrangements, unless of course you are from a beer company, then we are happy to talk.
Is GST included?
When Australian Dollars are selected as the currency, prices shown include GST. For all other currencies (orders to countries outside Australia), GST is not applicable.
Can I change or cancel my order?
If you need to make a change to your order, contact us as soon as possible. Send an email to firstname.lastname@example.org before the order has been dispatched. Once the order is processed and already been dispatched, we'll do our best to change it. You might need to wait until you receive it. If so, it's easy to exchange or return, even on sale items.
In which retail stores are your products stocked?
ARZEN products are available exclusively online at www.arzen.surf
Where can I try on one of your suits?
In the comfort of your own home. Order one of our suits, and if you need or want another size or colour, it's fast and easy to exchange. See our shipping & returns page for more details.
Sometimes we run events and demo days around the Northern Beaches in Sydney where we are based – to catch our events, follow us on Facebook and Instagram and sign up to our email list below.